Technical Blog


Scratch and Gouge Repair Options for Lonseal Sheet Vinyl Flooring

Accidents can happen during or after installation where the flooring becomes scratched or gouged.  In this post, we are going to cover some repair options for these types of damage.

Lonseal’s Technical Department is available to assist should you have any unique situations not covered in this post, or if you have any other questions.

It is recommended that our unfinished flooring receive a finish to help ease maintenance, as foot traffic, soiling, and debris would make contact with the finish first rather than the flooring’s wear layer.  If a floor finish is applied, repair of minor scuffs and scratches could be as simple as applying additional coats of finish.  Recommendations can differ from one manufacturer to another, so it is best to contact the manufacturer of the finish for additional support.  The Periodic and Restorative Maintenance sections in our Unfinished Flooring Maintenance Guide contain some general information on the process of adding additional coats of finish, as well as stripping and refinishing.

Lonseal’s factory-applied Topseal or High Gloss Urethane finishes provide durability and scratch resistance.  Floors with either of these finishes are not designed to have their finishes stripped, so superficial damage to the finish can only be repaired by using a field-applied urethane finish.  The companies noted in our Recommended Maintenance Products chart should be contacted for guidance on which of their products and how many coats would be best, based on the observed damage at the installation location. Additional information on our urethane finishes can be found in our High Gloss Finish and Topseal Maintenance Guides.

To avoid variations in the floor’s gloss level, it may be necessary to apply finish over the entire area, not just the portion that was scratched.  This is especially important when applying a finish to our Topseal or High Gloss products.  The manufacturer of the finish may have instructions for spot removal and reapplication of their products, but the repaired area could still stand out.

The applied floor finish may not completely eliminate all visible scratches, but it should help diminish their appearance.  It will also ensure the flooring is properly protected.

Deep cuts or gouges, specifically those that go through the wear layer can be repaired by heat weld.  This type of repair will be very similar to heat welding seams, except you would only groove the length of the cut or gouge.  Ensure the area is clean and free of debris.  Avoid getting any moisture into the cut or gouge, and if it is damp, allow the area to sufficiently dry.  Once the affected area is clean and dry, the cut or gouge can be grooved using a hand groover.  A straight edge or curved guide should be used to ensure the groove is centered on the cut or gouge as much as possible.  While freehand grooving is also an option, care should be taken to avoid damaging parts of the floor not in need of repair.

After grooving, perform a heat weld per our Welding Thread TDS.  Note that our Topseal and High Gloss Finish Flooring require the use of a urethane nozzle (Part #ZZ65), but this same nozzle may be used on our other floors to minimize any of the shine at the sides of the seam that can occur when using a standard speed nozzle.  To avoid damaging the floor, protect the areas at the beginning and end of the weld.  This will help prevent any unintended scorching or damage to the flooring. This can easily be done with one or two layers of painters or masking tape.  You may also want to consider applying the tape along either side of the grooved seam to help minimize any potential damage while repairing the floor.  This could be especially helpful with non-linear repairs.

Our more heavily embossed products (e.g. Lonplate I and Lonplate II) cannot be heat welded, so this method of repair is unfortunately not an option. 

Lonwood Dakota Topseal W7087 Ebony showing damage.
Lonwood Dakota Topseal W7087 Ebony after grooving; the edges are protected with a double-layer of painter’s tape.

Lonwood Dakota Topseal W7087 Ebony showing the completed repair.

Be aware that a repaired cut or gouge has the potential to stand out, and will not always blend in with the floor.  It may not be the most attractive repair, but it will help ensure your floor is protected.  An unrepaired cut or gouge will collect soiling, and if it is deep enough, could allow moisture intrusion beneath the flooring.  If there are numerous cuts or gouges in one area, it may be more cost-effective to remove and replace the damaged section of flooring, sometimes up to the nearest seam.


Protecting your Lonseal Floor from Start to Finish

Protection of your new Lonseal flooring begins the moment it arrives, and each phase of the installation process comes with its own best practices to keep your floor performing optimally. In this post, we are going to review some specific recommendations and encourage our readers to browse the technical content on our website as well as contact Lonseal’s Technical Department if they have any questions.


One of the most important pre-installation steps to take once you receive your flooring, but perhaps not the most obvious, is to store the material standing on end. All material should be inspected after it arrives to confirm there was no damage during shipping. Leaving the flooring on a pallet for too long could lead to permanent deformation or damage.

Additionally, the install could be delayed if any inspection for shipping damage is put off until just before installation. If more material is needed for the job, you will have to wait both the time it takes to receive new material and the acclimation time.

The material should not be stored at the jobsite unless the general contractor has provided a secure area that meets Lonseal’s storage requirements. The material has the potential to be damaged by other trade work if it is brought to the jobsite too early or stored inappropriately.

Any dedicated storage area must sufficiently protect the material from direct sunlight and the elements. The temperature of the storage area should also be maintained between 65 and 85°F. Storage outside of this range could result in longer than normal acclimation periods or product damage. Additional information on handling and storage can be found in the technical documentation available on our website.

During Installation:

No other trades should be allowed in the area while the installation is taking place.

Any spilled or excess sundry on the surface of the flooring must be cleaned up immediately. Some adhesives will be extremely difficult or impossible to remove once cured.

Be sure to review the technical and safety data sheets for our sundries prior to use. This will help make sure any items needed for cleanup will be on hand.


Other trades must continue to be kept out of the installation area until the installer releases it. In most cases, the adhesives will be fully cured after 72 hours and the installer will have finished any seam installation and initial maintenance. However, jobsite complications can occur, so always check with the installer before entering the area.

Lonseal flooring with Topseal is ready to go after initial clean-up, but some floors will require the application of a finish. Applying the finish before releasing the installation area will help ensure adequate protection is in place when it is turned over to the customer.

Lonseal always recommends that the flooring be the last finish installed. This will avoid the possibility of damage from paint spills, dropped tools, or adhesive displacement caused by heavy equipment or point loads.

In situations where trades will need access to an area with installed flooring, Lonseal’s main recommendation for protection will be 1/4 in. thick minimum plywood. This will help disperse any loads from ladders or scaffolding. Products like cover guard® and Ram Board® are great for light traffic or work but are also not able to sufficiently displace heavy loads. The ideal protection would be one of these products with 1/4 in. thick plywood used as pathways for heavy rolling loads or in areas where ladders or scaffolding will be needed. Thin wood-based products, such as hardboard, will not have sufficient load dispersion, and the use of paper with certain dyes can cause permanent staining on the surface of the flooring.

When the time comes to move equipment and furniture onto the newly installed flooring, exercise care, and use best practices. Lonseal’s flooring is resilient, but not impervious to damage. Not many floors can withstand a fully loaded, four-drawer file cabinet with a rusty bottom being shoved across it. Make sure any necessary protection is in place when moving in, and check that the wheels on any dollies are in good condition. Be sure to also check with the furniture and equipment manufacturers that the appropriate wheels, glides, or protectors intended for resilient flooring are installed.

Continued Protection:

Once the contractors have finished their work and turned over the installation to the end-user, continuing to protect the flooring will help ensure it continues to perform throughout its life. Preventative maintenance is very important, as is a maintenance program suitable for your facility. Additional information on these may be found in our Maintenance Guides, available on our website.

If you do not currently have a maintenance program in place, it is highly recommended that one be developed by working directly with your janitorial staff or service. If you do not have one, a good resource in locating a service may be found at Click on the “Locate a Certified Pro” link and select “Resilient Floor Maintenance Technician” under the Active Certifications section.


Eliminating Glaze From Heat Welded Seams

In the resilient flooring industry, heat welding is the process of fusing two sheets of flooring using a hot air tool and welding thread to create a continuous flooring layer that is impervious to moisture and debris.

Lonseal manufactures welding thread for most of its 200+ flooring products. Our Heat Weld Guide and Welding Thread TDS cover the method of heat welding.  However, there is a specific aspect of the normal welding process that we get asked about frequently that we will cover in this post.

While heat welding with our Standard Speed Nozzle (Part #ZZ27) on any of our unfinished flooring, the installer may notice a glaze on either side of the seam, making them shiny in appearance.  This glaze is normal, and as long as the flooring has not developed noticeable burn or scorch marks, from moving too slowly along the seam or using too high of heat, the performance of the flooring is not impacted.  After the application of a floor finish, the visibility of the glaze will become less noticeable or diminish completely.

Some customers choose not to apply a floor finish after installation*, and in this case, the glaze will remain visible but may fade away over time through foot traffic and regular maintenance.  In order to eliminate this initial glaze, the installer has the option to use our Urethane Nozzle (Part #ZZ65) for the heat weld instead of our Standard Speed Nozzle.  A Urethane Nozzle is required when heat welding floors with a factory-applied urethane finish, such as our floors with Topseal and High Gloss factory finishes.  The design of the Urethane Nozzle concentrates the heat into the groove of the seam, and if used to weld our unfinished floors, it can eliminate the glaze.

Remember that using the Urethane Nozzle will require higher heat and slower movement along the seam when compared to a Standard Speed Nozzle. If you are unfamiliar with using a Urethane Nozzle, please make sure to practice on scrap flooring following the methods described in our heat welding documents linked above. Doing so will help ensure installed flooring is not damaged, as this could require replacement of your newly installed floor.

Below are example images of heat welds using our Standard Speed Nozzle and Urethane Nozzle. Six coats of Hilway Direct PLUS Floor Finish/Maintainer were applied to the sample that was heat welded with the Standard Speed Nozzle to show how the finish minimizes or eliminates the appearance of the glaze.

Lonwood Performa W549 Silver Lake welded using the Standard Speed Nozzle.

Lonwood Performa W549 Silver Lake welded using the Standard Speed Nozzle Weld after finish was applied.
Lonwood Performa W549 Silver Lake using the Urethane Nozzle.

A list of our Floor Finish options and their respective Maintenance Guides may be viewed by visiting the Maintenance section of the Lonseal website.

*Lonseal highly recommends all unfinished flooring receive a finish.  Failure to apply a finish will make maintenance more difficult and impact the flooring’s performance. It could also lead to premature wear and impact the limited wear warranty.